Due a software update we are releasing on August 23, 2020, dealerships using the GM Online Service Scheduler (OSS) are required to change their schedule settings to ensure that Quick Serv and Service appointments continue to populate the Autosoft Scheduler.
To update your Service Schedule quick scheduler settings, complete the following steps.
- Click Column Setup at the bottom of the Service Schedule quick scheduler.
The Column Setup screen opens.
- In the Advisor dropdown, select the advisor that has "Any Advisor" status with GM.
- In Dedicated Service menu, click the Serv/QService radial button.
- Click Update Column.
- Click Close at the bottom of the page.
Both Quick Serv and Service appointments will now continue to populate in the Service Schedule.