When a customer returns a core, you need to ensure your inventory is updated. The process differs for repair orders that are still open and those that have been closed.
If you are returning a core on a repair order that is still open, all you need to do is recall the repair order and edit the C field from O or C to R.
For core returns on closed repair orders, you will need to process the return on the Counter Parts Sales screen.
To access the repair order for an open repair order, follow these steps:
Step 1. From the Parts Inventory menu, select Service Sales. The Service R/O Parts menu opens.
Step 2. Click Line Parts. The Service R/O Parts screen opens. If you do not integrate with Service Writing, this screen automatically opens when you click Service Part Sales on the Parts Inventory menu.
Step 3. Pull the repair order by clicking the R/O List button and selecting the repair order from the list or by simply typing the RO Number in the R/O field.