When a customer returns a core, you must ensure your inventory is updated. You can process core returns for your counter slips and closed repair orders on this screen.
Step 1. From the Parts Inventory menu, select Counter Sales. The Counter Parts Sales screen opens.
Step 2. In the Part Number field, type the part number for the actual part associated with the core.
Step 3. In QTY, type the quantity preceded by a minus (-) sign. For example, if the customer is returning one core for the part, you would type –1.
Step 4. The system prompts you to indicate what the customer is returning. Click Part+Core if the customer is returning the part and the core or Core Only if the customer is returning just the core.
Step 5. Finish processing the slip. The core count for the part will be adjusted accordingly.