Once you close a counter slip, you cannot void it; you can, however, issue a credit if necessary. This creates a duplicate adjusting entry to reverse the original counter slip.
Step 1. From the Parts Inventory menu, select Counter Sales. The Counter Parts Sales screen opens.
Step 2. Use the Active Invoices button to open the Active Counter Slips list.
Step 3. Click to select the closed counter slip you want to credit.
Step 4. The system prompts you the counter slip is closed. Click OK to acknowledge the message.
Step 5. When prompted to verify your printer is ready, click Void (or Reprint to reprint the slip).
Step 6. Because the counter slip is already closed, when you attempt to void it, the system prompts you the only option is to issue a credit. Click Credit to continue.
The system reverses the original transaction entries.
Step 7. Generate the order.