While applying discounts in the review and print stage of closing a repair order, several factors may prevent the discount from applying correctly. Troubleshoot any errors in discount application by doing the following:
- Verify that special parts discounts have not been mistakenly applied in line parts. This will prevent you from applying an additional discount or adjusting the parts discount that is already present. To do this, follow these steps:
Step 1. From the Parts Inventory main menu, select Service Sales.
Step 2. Click Line Parts.
Step 3. Open the repair order (using the R/O List button and clicking on the repair order from the list) and verify that the Special Parts Discount field is blank.
- Check with the parts manager to verify if a discount limit has been placed on the part by the Parts Department.
- If you're attempting to discount a repair to a flat charge, ensure all parts have been applied to the correct repair line and that the repair total is more than the flat charge.